1. How can I contact you?

You can contact us by sending an email to happypupau@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please refer to our refund policy ffor more details.

4. How long does shipping take?

Shipping times vary depending on the product and the destination. On average, it takes between 10-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional charges for shipping.

6. Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

8. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at happypupau@gmail.com for more information.

9. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. However, if you have made a mistake in your order, please contact us immediately and we will do our best to assist you.

10. Are your products high quality?

Yes, we strive to provide high-quality products to our customers. We work closely with our suppliers to ensure that all products meet our quality standards.

11. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country's customs authorities.

12. Can I return an item if I'm not satisfied?

Yes, if you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please refer to our refund policy for more information on how to initiate a return.